Official Refund Policy
This policy explains when refunds may be approved for ecommerce and digital services.
1) Refund Eligibility
- Duplicate payment or technical billing error
- Order not started due to verified system failure
- Service unavailable after valid verification checks
2) Non-Refundable Cases
- Completed or already delivered digital services
- Incorrect details provided by customer
- Policy violations or unauthorized usage attempts
3) Request Process
Submit your request with order ID, payment proof, and issue description. Each request is reviewed individually by support.
4) Processing Time
Approved refunds are processed through the original payment channel, subject to provider timelines.